Shipping policy

Order Processing

All orders are processed Monday to Friday (excluding UK public holidays).
Orders for in-stock items are typically dispatched within 1–3 working days.
Products manufactured to order or with extended lead times will display an estimated dispatch timeframe on the product page.

Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.

Delivery Services & Timeframes

We work with trusted courier partners to ensure safe and reliable delivery.

United Kingdom

  • Standard delivery: 1–3 working days from dispatch

  • Palletised or oversized items: 2–5 working days from dispatch

European Union

  • Typical delivery time: 3–7 working days from dispatch

  • Delivery times may vary depending on destination and customs clearance

International Shipping

  • International delivery times vary by destination

  • Any applicable import duties, taxes, or customs fees are the responsibility of the customer

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Item size and weight

  • Delivery method

  • Destination

For large, heavy, or palletised items, shipping may be quoted separately. If this applies, we will contact you before processing your encouraging order.

Manufactured-to-Order & Lead Times

Some products are manufactured or finished to order. Where applicable, estimated lead times are clearly stated on the product page. These estimates are provided in good faith and may vary slightly due to production scheduling or supply constraints.

If timing is critical, please contact us before placing your order.

Delivery & Inspection

Please inspect your order upon delivery. If goods arrive damaged, incomplete, or incorrect, you must notify us within 48 hours of receipt with clear photographs of the packaging and item(s).

Failure to report issues within this timeframe may affect our ability to resolve the matter with the courier.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information.
If a delivery fails due to an incorrect address or missed delivery attempts, any additional delivery or return costs may be charged.

Collection

Collection from our premises may be available by prior arrangement only. Please contact us before placing your order if you wish to collect.

Contact

If you have any questions regarding shipping, delivery times, or lead times, please contact us at:

Email: contact@lexsystem.co.uk
Phone / WhatsApp: +44 7444 195039